Frequently Asked Questions

Please contact us as soon as possible. We will try to help if the order has not yet been processed or dispatched. Once an order has moved into fulfilment, changes may not be possible.

If the order has not been dispatched, contact us immediately and we will review the cancellation request. If the order has already been delivered, your cancellation and return rights may be handled under our Return & Refund Policy.

Your order number is usually shown in your order confirmation email and account order history. Please include it when contacting support so we can locate your order faster.

Account options may depend on the checkout setup. Creating an account can help you view order history, manage details, and access support information more easily.

Delivery estimates may vary by product, destination, stock availability, courier service, and peak periods. Any delivery time shown at checkout or in emails is an estimate unless clearly stated otherwise.

If tracking is available, we will provide tracking information after dispatch. You can also visit Track Your Order or contact us with your order number.

Tracking updates can take time after dispatch. Courier scans may also be delayed during busy periods. If the tracking has not changed for several days, contact us and we will help review the shipment status.

Contact us as soon as possible. Address changes may be possible before dispatch, but cannot be guaranteed after an order has been processed or handed to the courier.

Please keep the packaging and take clear photos of the parcel and item condition. Contact us promptly with your order number so we can review the issue and available resolution.

Email [email protected] with your order number and return request. Please wait for return instructions before sending any item back.

If you are a consumer buying online, you may have the right to cancel your order within 14 days after delivery. After notifying us, you usually have another 14 days to return the goods. Some exceptions may apply.

Where a refund is due for returned goods, it is usually processed within 14 days after we receive the item back or after you provide evidence that you have sent it back, where applicable. Your bank or payment provider may take additional time to show the refund.

Some items may not be eligible for change-of-mind returns where legal exceptions apply, such as personalised goods, sealed hygiene items once opened, or items that have been used beyond normal inspection. Please read our Return & Refund Policy.

Unless the item is faulty, misdescribed, or we agree otherwise, you may be responsible for return shipping costs. Please keep proof of postage until your return has been processed.

Available payment methods are shown at checkout. Options may vary depending on your location, currency, payment provider, and order details.

Payments are usually processed by third-party payment providers. We do not store full payment card details on the website. Please make sure you are on www.midu.uk before entering checkout information.

A payment may be declined by your bank, card issuer, or payment provider. Please check your billing details, available balance, card restrictions, and bank security checks. You may also try another payment method.

Depending on your delivery location, import duties, customs charges, taxes, or brokerage fees may apply. Unless stated otherwise at checkout, customers are responsible for any local import charges that apply.

We use personal information to process orders, provide customer support, arrange delivery, prevent fraud, manage accounts, improve the website, and handle legal or business records. Please read our Privacy Policy for details.

Yes. You can use the Cookie Settings button on the website to accept, reject, or manage optional cookie categories. Essential cookies remain active because they are required for basic website functions.

No. Marketing cookies are optional. You can reject optional cookies or manage your preferences through Cookie Settings. Non-essential cookies should not be used unless you allow the relevant category.

Email us at [email protected]. Please include enough information for us to understand and respond to your request.