MIDU ORDER SUPPORT

Track Your Order

Enter your order number and billing email address to check your order status. Tracking details may update after dispatch depending on the courier and order status.

Order Support Email Support
Order Lookup

Check your order status

Use the order number from your confirmation email and the billing email address used at checkout.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

01

Find your order number

Your order number is usually shown in your order confirmation email and account order history.

02

Use billing email

Enter the email address used during checkout. If the email does not match, the lookup may fail.

03

Tracking updates

Tracking information may not appear immediately after purchase. Courier scans can take time to update.

04

Need support?

If you cannot find your order, contact us with your order number and checkout email address.

Important Notes

Why tracking may not update immediately

Processing

Your order may still be under payment review, stock review, or fulfilment preparation.

Dispatch delay

Tracking may only appear after the parcel has been handed to the courier.

Courier scan delay

Courier systems may take time to show the first scan, especially during peak periods.

Email mismatch

Please use the billing email address from checkout, not a different contact email.

Tracking Support

Cannot find your order?

Email us with your order number, checkout email address, and a short explanation of the issue.

[email protected] Order Support