MIDU ACCESSIBILITY
Accessibility Statement
This Accessibility Statement explains how Midu works to make www.midu.uk easier to use for as many people as possible, including customers who use assistive technologies, keyboard navigation, screen readers, magnification tools, or alternative browsing settings.
Our accessibility commitment
Midu aims to make www.midu.uk accessible and usable for as many visitors as possible. We want customers to be able to browse products, read information, contact support, review policies, and complete core shopping tasks with reasonable ease.
We understand that accessibility is an ongoing process. As the website changes, we aim to review and improve content, design, navigation, forms, and customer support routes where reasonably possible.
What we aim to support
We aim to make the website easier to use for customers with different needs, devices, browsing settings, and assistive technologies. This may include support for keyboard navigation, clear page structure, readable text, descriptive links, and responsive layouts.
Keyboard navigation
We aim for key website functions to be usable without relying only on a mouse.
Clear content
We aim to use clear headings, understandable wording, and readable page layouts.
Responsive design
We aim for pages to work across desktop, tablet, and mobile screen sizes.
Alternative help
If something is difficult to use, customers can contact us for support.
Accessibility standards we consider
When reviewing accessibility, we may consider recognised accessibility principles such as making content perceivable, operable, understandable, and robust. These principles are reflected in the Web Content Accessibility Guidelines, often known as WCAG.
We aim to improve the website over time and address accessibility issues that may affect common shopping, information, and support tasks.
Practical approach
As a private ecommerce website, we treat accessibility as an ongoing improvement process and a customer service responsibility, not a one-time technical checklist.
Using this website
We want visitors to be able to use core parts of the website in a practical way. This includes browsing pages, reading product information, using contact routes, reviewing policies, and completing checkout where available.
Use website menus, internal links, product categories, search, and footer links to move around the site.
Most modern browsers allow you to zoom page content using browser settings or keyboard shortcuts.
Forms should provide clear fields and labels where possible, especially for contact and checkout actions.
If a page or form is difficult to use, contact us and we will try to provide reasonable help.
Known limitations
Some parts of the website may not yet be fully accessible or may depend on third-party tools, plugins, payment providers, embedded services, or theme components that we do not fully control.
We aim to identify and improve issues where reasonably possible, especially where they affect important customer journeys such as product browsing, contacting support, reading policy information, or completing checkout.
Some checkout, payment, analytics, form, or embedded features may be provided by third parties.
Older pages, images, or documents may need updates to improve headings, text alternatives, or structure.
Display and usability can vary depending on browser, device, zoom level, and assistive technology.
New features, plugins, and design updates may require future accessibility review.
What we are working to improve
We aim to improve accessibility as part of ongoing website maintenance, design updates, content writing, and customer support improvements.
Future improvements may include clearer form labels, better focus states, improved alternative text, more consistent headings, simplified page layouts, and better support information for customers who have difficulty using a page.
Images and visual content
Product images and visual content are important for an ecommerce website. We aim to provide useful text, headings, labels, or descriptions where reasonably possible so that visitors can understand key information without relying only on images.
Some decorative images may not include detailed descriptions if they do not provide important information. Product images should be supported by written product names, descriptions, sizes, materials, and policy links where relevant.
Forms, checkout, and account pages
We aim for important forms, checkout fields, account features, and support forms to be clear and usable. Some checkout, payment, or account features may be provided by WooCommerce, payment processors, security tools, or other third-party services.
If you cannot complete a form or checkout step because of an accessibility issue, please contact us at [email protected] and we will try to provide reasonable assistance.
Alternative formats and support
If you need information from this website in a different format, or if you are unable to access information because of a disability or technical barrier, please contact us.
Contact us at [email protected] with the page link and a short description of what you need.
If your request relates to an order, please include your order number and checkout email address.
If a page is difficult to use, tell us the URL, device, browser, and what you were trying to do.
We will review your request and try to provide reasonable help where possible.
Reporting an accessibility issue
If you find an accessibility issue on www.midu.uk, please contact us at [email protected]. Please include as much detail as you can so we can review the issue.
Page link
Send the URL of the page where the issue appears.
Device and browser
Tell us whether you were using mobile, tablet, desktop, and which browser.
Tools used
If relevant, tell us which screen reader, magnifier, keyboard, or other tool you used.
What happened
Explain what you were trying to do and what made it difficult.
Third-party content and services
Some areas of our website may depend on third-party services, such as payment providers, security tools, analytics tools, embedded content, forms, maps, or plugins. We may not control all accessibility features of those third-party services.
Where third-party content creates a significant barrier, we will consider reasonable ways to help customers access the relevant information or complete the relevant task.
Privacy and accessibility requests
If you contact us about an accessibility issue, we may use the information you provide to understand and respond to your request. This may include your email address, page link, device information, screenshots, and description of the issue.
We handle personal information according to our Privacy Policy.
Reviewing this statement
We may review and update this Accessibility Statement when we make major website changes, add new features, update key customer journeys, or identify accessibility improvements that should be reflected in this page. GOV.UK guidance for accessibility statements recommends reviewing and updating statements regularly, especially after major changes. :contentReference[oaicite:1]{index=1}
Need help using this website?
Email us with the page link, your device or browser if relevant, and a short description of the accessibility issue or alternative format request.
