MIDU Order Support
Shipping Policy
This Shipping Policy explains how we process orders, estimate delivery times, handle shipping updates, and manage delivery issues for purchases made through www.midu.uk.
Order processing
Orders are processed after payment has been authorised and order details have been confirmed. Processing times may vary depending on product availability, order volume, payment review, and delivery destination.
If there is an issue with your order details, payment, stock availability, or delivery address, we may contact you before dispatch.
Delivery estimates
Delivery estimates shown on the website, at checkout, or in order communications are estimates only. They are not guaranteed delivery dates unless we expressly state otherwise in writing.
The time needed to prepare, verify, and dispatch your order.
The time estimated by the courier or delivery partner after dispatch.
Sales events, holidays, customs checks, weather, and courier capacity may extend delivery times.
Shipping charges
Shipping charges, if applicable, will be shown before you complete your order. Charges may depend on destination, product type, parcel weight, order value, courier option, or promotional shipping rules.
If you select a premium or express delivery option, that option may cost more than standard delivery.
Tracking information
Where tracking is available, we will provide tracking information by email or through your order page after dispatch. Tracking updates may take time to appear after the parcel has been handed to the carrier.
If your tracking information has not updated for several days, please contact us at [email protected].
Delivery address
You are responsible for providing a complete and accurate delivery address. We are not responsible for failed or delayed delivery caused by incorrect, incomplete, or outdated address information provided by the customer.
If you notice an address error after placing an order, contact us as soon as possible. We cannot guarantee that changes can be made after dispatch.
Customs, duties, and taxes
Depending on your delivery location, import duties, customs charges, taxes, or brokerage fees may apply. These charges are usually set by local authorities and are outside our control.
Unless stated otherwise at checkout, customers are responsible for any import duties, taxes, customs fees, or local charges that apply to their order.
Lost, delayed, or damaged parcels
If your parcel is delayed, lost, or arrives damaged, contact us promptly with your order number, photos where relevant, and any courier information available.
Courier review
We may ask the courier to investigate the shipment status.
Resolution process
If confirmed lost, we will review replacement or refund options according to your order circumstances.
Photo evidence
Please keep packaging and provide clear photos of the parcel and product condition.
Failed delivery
If a parcel is returned due to failed delivery or incorrect address, extra shipping costs may apply.
Delivery time required by law
Unless we agree otherwise with you, goods should normally be delivered within 30 days. If delivery is materially delayed, please contact us so we can review the order status and available options.
Need help with delivery?
Contact us with your order number and delivery details.
