Terms of Service

Agreement to these Terms

These Terms of Service (“Terms”) apply when you access or use www.midu.uk, create an account, place an order, contact us, or use any service provided through the website.

By using the website, you agree to these Terms. If you do not agree, please stop using the website.

Website information

We aim to keep product information, pricing, availability, images, and descriptions accurate and up to date. However, minor differences may occur due to screen settings, photography, lighting, material variations, or updates to product information.

We may correct errors, update information, change availability, or cancel an order where information was inaccurate or incomplete.

Orders and acceptance

When you place an order, you are making an offer to buy the selected products. We may send an order confirmation email, but the order is accepted only when we dispatch the goods or otherwise confirm acceptance.

Prices and payment

Prices are shown on the website and may change from time to time. Delivery fees, taxes, customs duties, or other charges may apply depending on your location and the shipping method selected.

Payment must be authorised before an order is processed. We do not store full payment card details on our website. Payment processing may be handled by third-party payment providers.

Shipping and delivery

Delivery times are estimates and may vary due to stock availability, courier delays, customs checks, weather, public holidays, or other events outside our control.

Please read our Shipping Policy for detailed information about processing times, delivery estimates, duties, customs, and delivery issues.

Cancellations, returns, and refunds

Your cancellation, return, and refund rights are explained in our Return & Refund Policy. Nothing in these Terms limits your statutory rights.

Certain goods may not be eligible for change-of-mind returns where legal exceptions apply, such as personalised or custom-made items, sealed hygiene items once opened, or items that have been used beyond normal inspection.

Accounts and security

If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Please contact us immediately if you believe your account has been accessed without permission.

Acceptable use

You must not misuse the website, attempt to interfere with its security, upload malicious code, scrape data without permission, impersonate another person, use the website for fraud, or infringe the rights of others.

Intellectual property

The website design, text, images, graphics, layouts, branding, and other content are owned by us or licensed to us unless otherwise stated. You may not copy, reproduce, distribute, modify, or commercially use website content without permission.

Third-party names, logos, marks, or references belong to their respective owners. Unless clearly stated, no relationship, sponsorship, endorsement, or affiliation is implied.

Limitation of liability

We do not exclude or limit liability where it would be unlawful to do so. Subject to applicable law, we are not responsible for indirect losses, business losses, loss of profit, loss of data, or losses caused by events beyond our reasonable control.

Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on this page with the updated date. Continued use of the website after changes means you accept the updated Terms.